My annual oncology appointment was in the late afternoon, so I was sitting alone in the large waiting room when they came in. The young man with a scraggly beard and long pony tail rising up from the crown of his shaved head paced back and forth in the tiny check-in cubicle while a tiny, little old lady sat in the chair. I could hear his agitated voice from 50 feet away. "I've told them that I need more notice. I... read more..